FAQ

 

Why does it take 4-8 weeks to ship my order?

PRE-ORDER

We are committed to a sustainable slow fashion future, so we keep our stock to a minimum to reduce unnecessary production. PRE-ORDER is available on all items. Due to the custom, handmade nature of our accessories, your piece is handmade to order, specifically for you, and requires several weeks to create. Please allow 4-8 weeks for production plus transit time.

 

READY TO SHIP 

We regularly update our shop with ready to ship items to accomodate last-minute brides. Subscribe to our mailing list to stay informed about the latest shop arrivals. Please ensure that the item you wish to purchase is READY TO SHIP before placing your order. Orders with ready to ship items are processed, shipped, and delivered Monday through Friday only. Orders are not processed, shipped, or delivered on national holidays. All orders placed on Saturday, Sunday, or on a national holiday, will be processed the following business days.

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SHIPPING DOMESTIC ORDERS

All domestic orders are shipped UPS or SDA standard shipping (about 3 - 5 business days delivery) unless otherwise requested. Please, provide all the clear details for the shipping. 

 

SHIPPING INTERNATIONAL ORDERS

All orders shipped outside of Italy are subject to additional shipping charges. All international orders are shipped priority DHL or UPS (about 6 -10 business days delivery) unless otherwise requested. Please, provide all the clear details for the shipping. International orders are subject to the customs & duty fees of your country upon receipt of your order. Each country has different import laws; buyers subject to tax + duty fees. Please be informed of the fees before placing your order. If a package is returned because the buyer did not accept given the fees, there will be no refund for the product or shipping + the transaction is considered a final sale.

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What is the currency listed on website?

All pricing is in EUR

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Where is my order?

You can always track your order directly through the tracking link provided in your shipping confirmation email. If you can’t find the email, please check your spam or junk folder. Please note that while we do our best to ensure timely deliveries, we are not responsible for any issues or delays that may occur on the courier’s website or during transit.

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What is your return/ exchange policy?

All of our product is handmade, slight variation may occur. As always, the integrity of the design stays intact. Non-custom orders can be returned and must be postmarked within 14 days of the date your item was delivered to be paid back in full; the item must be returned as it was received in proper packaging, tags on, and without wear. Shipping costs both ways for exchanges are at the buyer’s expense. We are not responsible for any return packages not received. Allow between 5 - 7 business days for the refund, all refunds will be issued in the same form as the original payment. One exchange is allowed, the “exchange” item is then considered final sale. Custom and custom plated orders are final sales. Sample sale items and rush orders are final sales. 

 

Do you accept Rush & Custom orders?

Usually, a rush or a custom order can be accommodated. Please contact us at ciao@neamilano.com for details and additional costs. We are always available and happy to consult with you. Rush & custom orders are final sale and not returnable. Please do not ask us to copy other designer's pieces. There are no discounts given on custom orders.

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What is your Privacy Policy?

You can read our Cookies Policy and Privacy Policy here.

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Plating & Materials

Our accessories are crafted in Milan from 18 carat gold-plated or rhodium-plated brass - sheen and finish can vary each time. 24K gold, 14K rose gold and Gunmetal plating is available upon request. We enamel flowers and set our stones by hand. Every piece is unique. Its slight difference in color or appearance are what make it so. As always, the integrity of the design stays intact. Our earrings have surgical-steel posts, they are nickel-free and safe for sensitive skin. Earthy elements such as baroque pearls and natural stones are used; these are organically shaped and each piece will have variations.

 

How do I take care of my accessories?

Our accessories are made by hand and are delicate. In order to enjoy our designs for as long as possible, please follow our simple care instructions. Makeup, hairspray, and oils from your hands may mark or discolor the delicate materials, so please handle with care. During wet weather always use an umbrella to avoid blemish. We recommend storing your accessories in their original packaging in a cool, dry place, as both heat and moisture may damage the contents.

 

What is your Gift Card Policy?

The Nea Milano Gift Card is delivered by e-mail to buyer.  It is activated at the checkout. Purchasing our digital Gift Card creates a unique code. The gift card recipient can enter the code at a checkout to subtract the Gift Card value from their order total.  A Gift Card may only be redeemed by the purchase of goods or services in Nea Milano Store. Our Gift Card may only be redeemed in one transaction. If you with to make a purchase that exceeds the card value, you must pay the excess using another method of payment.  Gift Card cannot be cancelled, exchanged or redeemed for cash.  The value of the card does not accrue interest and cannot be transferred to another card or any kind. No discounts of promotions can be applied to this purchase. There is no additional processing fee.  It is not rechargeable.  Our Gift Card never expires.  Please do not hesitate to contact us if you are facing any technical or other kind of issue using your Gift Card.​

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Where else can I buy NEA MILANO's products?

ITALY

Milano Elisabetta Delogu 

Milano Francesca Piccini

Milano Scenari Sposa Atelier

Napoli Francesca Piccini

Pavia Atelier 14

Rome Antonella Rossi Atelier 

Sassuolo Boutique Alba

Verona Tiana Atelier

Verona Albertini Atelier

Vimercate White Lady Sposa

GERMANY

Online Magnolias on Silk

JAPAN

Tokyo The Little Madison 

Sapporo Dress Shop àdeux

SOUTH KOREA

Seul SoYoo Bridal 

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Could not find an answer on your question?

Read our Conditions of Sale or contact us via email